Warranty Policy

ZPUTYASH stands behind the quality and reliability of its outdoor gear. Every product purchased from our store comes with a 3-month warranty starting from the date of purchase, giving you confidence in your equipment.

Scope of Warranty

This warranty applies to manufacturing defects and malfunctions during normal usage, including:

• Faulty materials or workmanship

• Broken or damaged parts upon delivery

• Failures occurring under typical, intended use conditions

"Normal use" refers to employing the product as designed for outdoor activities while following standard care practices.

Exclusions

The warranty does not cover:

• Damage caused by accidents, misuse, or improper handling

• Natural wear and tear from regular use (e.g., worn tips or grips)

• Damage due to harsh weather or extreme environments

• Harm caused by animals or pests

• Lost, stolen, or confiscated items

• Claims submitted after the 3-month warranty period

How to Request Warranty Service

To initiate a warranty claim:

1. Contact ZPUTYASH Support via email or phone before returning any items.

2. Provide proof of purchase, such as your order confirmation or invoice.

3. Describe the issue in detail, including photos if available.

4. Our support team will review your submission and provide the authorized return address. Please do not ship items to the original delivery address.

5. Once we receive and inspect the product, we will repair or replace it if it qualifies under the warranty.

All approved warranty claims will be processed within 7 business days. Customers are responsible for return shipping costs, and a 2% handling fee applies to all returns.

Contact Information

For warranty support or inquiries, reach out to us via:

• Email: service@zputyash.store

• Phone: +1 (208) 428-8298

Business Address:
Room 302, No. 125, Cangtou Middle Road, Huangpu District, Guangzhou, China

Our support team is dedicated to assisting you and ensuring your ZPUTYASH products perform reliably throughout your outdoor activities.