Return & Refund Policy

At ZPUTYASH, we are committed to providing a clear and fair return and refund process to ensure our customers are satisfied with their purchases. Please carefully review the following policy before initiating a return or refund.

Return Eligibility

  • Products are eligible for return within 30 natural days from the date of delivery.

  • Items must be returned in unused, original condition with all original packaging and accessories included.

  • Returns for customized or personalized items are not accepted, as our store does not offer custom products.

Return Shipping and Processing Fee

  • Customers are responsible for all return shipping costs.

  • A 2% processing fee will be deducted from the refunded amount to cover handling and administrative costs.

  • Important: Do not send items back to the original shipping address. Once your return request is approved, you will receive the correct return address via email.

How to Submit a Return or Refund Request

To initiate a return or refund, follow these steps:

  1. Contact our customer support team within 30 natural days of receiving your order via:

    • Email: service@zputyash.store

    • Phone: +1 (208) 428-8298

  2. Provide your order number, product name, and reason for return/refund.

  3. Wait for instructions from our customer support team, including the return shipping address and any additional guidance.

  4. Ship the product according to the instructions and retain the tracking number for your records.

Refund Process

  • After we receive and inspect the returned product, refunds will be processed.

  • Refunds are usually completed within 7 natural days after the returned item is received.

  • Refunds are issued to the original payment method used when placing the order.

Applicable Situations for Returns and Refunds

Returns or refunds apply in the following situations:

  • The product arrives damaged or defective.

  • The product received does not match the item description or specifications.

  • The product has manufacturing or functional defects.

Address Accuracy & Shipping Notes

  • Always follow the return instructions provided by our team.

  • Do not return items to the original shipping address, as doing so may delay processing or result in the return being rejected.

  • The correct return address will be provided via email once your request is approved.

Contact Information

For questions regarding returns or refunds, you can reach us through:

  • Email: service@zputyash.store

  • Phone: +1 (208) 428-8298

Business Address

All returns should be shipped to the address provided via email:

ZPUTYASH
Address: Room 302, No. 125, Cangtou Middle Road, Huangpu District, Guangzhou, China