Shipping Policy

At ZPUTYASH, we provide clear and transparent shipping information to help you understand how your order is handled and delivered. We always aim to process and dispatch your order in an efficient and timely manner.

Order Processing Time

All orders are processed within 1 natural day after the order is placed.
This refers to natural calendar days and does not exclude weekends or holidays. Orders submitted after 5:00 PM (EST) are processed on the next natural day.

Shipping Destination

Currently, we only ship to the continental United States (U.S. Mainland).

We do not ship to the following regions:

• Alaska

• Hawaii

• Puerto Rico

• U.S. Virgin Islands and other U.S. territories and islands

• APO/FPO/DPO or military bases

We do not provide international shipping at this time.

Estimated Delivery Time

Estimated delivery time to the U.S. Mainland is:

• 10–12 natural days after shipment.

This is an estimated timeframe and may vary due to external factors such as customs inspections, holiday periods, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Cost

We offer the following shipping options. Charges are based on the shipping destination and order value.

Free shipping is only available in the U.S. Mainland, excluding Alaska, Hawaii, Puerto Rico, outlying islands, and military bases.

Shipping Carrier & Tracking

Orders may be shipped via trusted carriers such as UPS, USPS, or FedEx, depending on product size and destination.

After your order has been shipped, we will email you a tracking number so you can follow the delivery progress.

Tracking website : https://www.17track.net/en

Address Accuracy

Please ensure the shipping address you provide is correct and complete.
We are not responsible for delays or failed deliveries caused by:

• Incorrect or incomplete addresses

• Customer refusal to receive the shipment

• The carrier being unable to deliver due to local restrictions

Packages returned due to customer‑submitted address errors may require additional reshipping fees.

Delays Beyond Our Control

Although we strive to ensure timely delivery, some events may delay shipment. These include:

• Customs inspections

• Extreme weather

• Carrier delays

• High shipping season

• Public holidays

These circumstances are outside our operational responsibility.

Shipping Weight & Costs

Shipping costs are determined by the carrier and may depend on the weight and dimensions of the package.

Customs, Duties & Taxes

Any applicable customs duties, import taxes, or additional charges are the responsibility of the recipient. These fees must be paid when the goods arrive in the destination country or region.

Such fees are:

• Not collected by us,

• Not determined by us,

• Paid directly to the local government in accordance with import/export regulations.

We recommend checking with your local customs office for details before placing an order.

Lost or Damaged Packages

Once an order is transferred to the carrier, responsibility for damage or loss rests with the carrier. We will assist in providing tracking support, but we are not responsible for filing claims or reshipment charges.

If you believe your package is lost or damaged in transit, please contact us and we will help investigate the issue.

Contact Us

If you have questions regarding shipping or tracking, feel free to contact us:

Phone: +1 (208) 428-8298
Email: service@zputyash.store
Hours: Monday–Friday, 9.30AM–6.30PM EST
Address: Room 302, No. 125, Cangtou Middle Road, Huangpu District, Guangzhou, China